What am I thinking of and where can I find it?
I have a couple of questions that I would like to get answers to. I am going to describe a scenario of a web based application that I am interested in and the questions will be at the end:
At my place of work we have bug fixes and upgrades that go in every month as part of releases. I have been keeping track of them with the provided ticket tracking software. As the release manager, I have been tasked with creating a “ticket creating guide” for the users. This guide includes a part about “How to set the correct priority.” I have a list of criteria that I typed up in a word doc and linked to my intranet release management site. This document has not been received well and the feedback has been along the lines of “the document is somewhat confusing.” So I am going to first make the priority setting doc more user friendly with additional structure and some rewording, but I want to take it to the next level.
I want to put together a web based form that will ask a series of questions about the given ticket. Each question has a set of answers with radio buttons beside them. The user selects the appropriate answer and clicks the “next” button. The next question the user reads, will depend upon the answer to the preceding question. When the user reaches the end of the question string, a proper ticket priority populates the last screen. What are these applications called? Can someone point me in the right direction to finding a way to create one of these?
